FREQUENTLY ASKED QUESTIONS

Can I get a refund from my original HHR entry?

The Hospital Hill Run is a non-profit organization, so the entry fees go directly to pay for the event costs, many of which have already been paid (Medals, t-shirts, etc) The remaining fees go to the Hospital Hill Run Foundation Charities, Strive for Life and Kansas City Missouri School District. With this being the case, we are not in a position to offer refunds. We do have a no refund policy which is stated in each runners signed waiver. If you have a special circumstance or hardship, please email us at: support@hospitalhillrun.com.

Can I defer my original entry to 2021?

We do not offer deferrals for the Hospital Hill Run. We only hold one event per year and we are a not-for-profit organization. If you have a special circumstance please email us at: support@hospitalhillrun.com.

Can I transfer my virtual entry to someone else?

No, we are not able to grant requests to transfer your virtual event to someone else. Transfers are typically a result of a participant not being able to attend an event in person, so given that this is a virtual event, our position is that transfers will not to be granted.

Do I need to complete my run by a specific date?

Yes, all virtual participants to complete their run distances by July 1, 2020.

Am I required to run the official Hospital Hill Run route to get credit?

No, you can run any route you please. We encourage everyone to complete their routes close to their homes given the current “stay at home” order. Runners can also access our STRAVA featured routes here. These routes are all around the metropolitan area. You are not required to use these routes.

Is there a requirement on how I complete my run?

You can complete your distance by running or walking on roads, trails, tracks or treadmills.

Is there a requirement on how I complete my run?

You can complete your distance by running or walking on roads, trails, tracks or treadmills.

How do I submit my race results and race photos?

Submit your race results through this RunSignup Page. In order to do so, RunSignup will ask you to enter the email address you used when you signed up for the race.

To submit your race photos and interact with other runners, please do so inside of this Virtual Hospital Hill Run Facebook Group.

Is there a requirement on how I complete my run?

No, as a registered participant you will automatically receive your 2020 Hospital Hill Run swag.

When will I receive my swag?

We are currently working with our vendors to confirm the timing of shipments. Our hope is that we’ll be able to ship the swag by early June, 2020.

How do I change my shipping address for my SWAG?

You can log into your RunSignup account  here and change your address under “Manage Registration.”   You can also email support@hospitalhillrun.com with your new address and we will make that change in RunSignup if you cannot. PLEASE communicate and/or change any address corrections by May 1, 2020.

MORE QUESTIONS

Our team is ready to help answer any question you may have that is not answered above. Reach out to us at the email address below.

support@hospitalhillrun.com